Our Pledge

Accessibility

Our members can easily reach and communicate with us via phone, web chat, email, Facebook, WhatsApp, twitter or SMS text.

Courtesy

We will remember and exercise the principle that everyone, our employees and you, deserves a measure of respect. We will treat our employees in the same manner that we require them to treat you.

Responsiveness

We are prompt to responding to your inquiries, requests and complaints. We will set time standards for responding to your chat requests and complaints.

Consistency

We will strive to consistently do the above as our ability to do so day in and day out is what will make us great at providing an excellent customer experience.

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